We specialise in call outs within a 50-mile radius from our Essex base, from new and existing customers, and aim to attend an acknowledged call out request within 24 hours. Our call out fee includes the first hour of labour on site (starting from £95 + VAT*). In rare instances when a call out exceeds one hour, additional time is only charged in half-hour increments. Our engineers are tracked via our mobile app which ensures customers are only invoiced for exact hours on site. Digital job sheets can be provided on request.
Common parts are carried for a first time fix. If we are unable to repair the fault at the first diagnostic visit, e.g. our engineers require several hours to carry out repairs or parts are required we will quote to carry out repairs at a subsequent visit.
*Additional costs will be charged at current rates (parking, congestion & toll charges).